1. OVERVIEW

At AI Ladder Academy, we stand behind the quality of our courses. This policy explains our refund terms, conditions, and procedures.

2. REFUND ELIGIBILITY

2.1 7-Day Money-Back Guarantee

We offer
a 7-day money-back guarantee on all courses:

Eligibility
Requirements:

• Refund request within 30
  days of purchase
• For first course enrollment
  (refund applies to first course only per customer)
• Course purchase date is the
  start date
• Original purchaser only
  (non-transferable)
• Not used to circumvent
  payment system
• No refund if content
  accessed and returned to service

2.2 Non-Refundable Items

The
following are NOT refundable:

• Certifications (once issued)
• Physical items (printed
  certificates, merchandise)
• Bundles (if any portion
  accessed)
• Courses purchased during
  promotional periods (specific restrictions apply)
• Courses held for less than
  24 hours before refund
• Refunded courses re-enrolled
• Gifted courses (gift
  provider may refund within 30 days)
• Course upgrades (once
  upgrade accessed)

3. REFUND PROCESS

3.1 How to Request a Refund

Step 1:
Submit Request

• Log into your account
• Go to “My Courses”
• Select course
• Click “Request
  Refund”
• Or email:
  refunds@ailadderacademy.com
• Subject: “Refund
  Request – [Course Name]”
• Include: Full name, email,
  order number

Step 2:
Provide Reason

• Tell us why you want a
  refund
• Feedback helps us improve
• Honest feedback appreciated
• Reason does not affect
  eligibility (if within policy)

Step 3:
Wait for Approval

• We review within 5-7
  business days
• Email notification of status
• If approved, refund
  processing begins
• If denied, explanation
  provided

3.2 Refund Timeline

Processing:

• Approval: 5-7 business days
• Refund issuance: 1-3
  business days after approval
• Credit card: 3-5 business days
  to appear
• PayPal: 1-2 business days
• Bank transfer: 5-10 business
  days

Important: Time to process depends on:

• Payment method
• Your financial institution
• Weekend/holiday processing

We cannot
speed up your bank’s processing time, but we process immediately after
approval.

3.3 Refund Amount

Full
Refund Includes:

• Course enrollment fee
• All fees paid
• Taxes (if applicable)
• Additional materials
  purchased
• Shipping (if applicable)

Full
Refund Does NOT Include:

• Platform service fees
  (non-refundable, if disclosed)
• Bundles (lose bundle
  discount)
• Certificates already issued

4. SPECIAL CIRCUMSTANCES

4.1 Course Quality Issues

If you
believe course quality is inadequate:

• Contact us within 7 days
• Describe specific issues
• Provide examples
• We may:
  
  • Offer partial refund
  • Replace with different
    course
  • Provide additional support
  • Issue full refund

4.2 Technical Issues

If
technical problems prevent course access:

• Contact support immediately
• We will troubleshoot
• If unresolved within 7 days:
  
  
  • Full refund available
  • No 30-day limit for
    technical issues

4.3 Duplicate Purchase

If you
accidentally purchased twice:

• Contact us immediately
• Provide order numbers
• We will refund duplicate
• This does not count against
  guarantee

4.4 Instructor Unavailability

If
instructor unavailable for promised duration:

• Live classes canceled
• We will offer:
  
  • Course replacement
  • Course pause/resume later
  • Full refund
• You decide remedy

4.5 Course Discontinuation

If course
discontinued:

• Refund available regardless
  of usage
• No 30-day limit
• Full refund within 7 days

5. BUNDLE AND PACKAGE PURCHASES

5.1 Bundle Refunds

For
course bundles:

• Bundle must be unused to
  refund entire bundle
• If any course accessed: no
  refund (keep what you purchased)
• If before first access: full
  refund available

5.2 Subscription-Based Courses

For
subscription/membership courses:

• Refund within 7 days of
  subscription start
• Cancels future charges
• Partial refund not available
• Full refund only

5.3 Payment Plans

For
courses on payment plan:

• Refund only for remaining
  installments
• Refund for completed
  payments if within 7 days
• Remaining payment plan
  obligations cease
• Pro-rated refunds based on
  completion date

6. PROMOTIONS AND DISCOUNTS

6.1 Discounted Courses

• Discounted courses eligible
  for refund
• Refund amount = what you
  paid
• Discount preserved in refund
• Original price irrelevant to
  refund

6.2 Promotional Codes

• Refund honored even with
  code/discount
• No additional penalties
• Refund = your actual payment

6.3 Special Promotions

• Certain promotions may have
  restrictions
• Clearly stated at purchase
• Examples: “No
  refund” promotions
• Read promotion terms before
  purchasing

7. COURSE COMPLETION AND USAGE

7.1 Refund After Partial Completion

Courses
with minimal access:

• Viewed <50% of content:
• May be eligible (case-by-case)
• Viewed >50% of content:
  Not eligible for refund
• Case-by-case consideration
  available

Assessment
taken:

• Passed assessments: Not
  eligible
• Failed assessments: Eligible
  for refund
• Quizzes taken: Reduces
  eligibility

7.2 Downloads

• Downloading materials does
  not prevent refund
• Downloads do not indicate
  completion
• Refund policy unchanged

7.3 Certificates Not Issued

• Course completion but no
  certificate issued
• Still eligible for refund
  (if within 7 days)
• Certificate refund request:
  Separate process

8. REFUND RESTRICTIONS

8.1 Abuse Prevention

We may
deny refunds for:

• Multiple refund requests
  (pattern of abuse)
• Purchasing and immediately
  refunding
• Using refunds as free trials
• Enrolling, downloading all
  materials, requesting refund
• Enrolling in multiple
  courses, refunding majority

8.2 Account Violations

Refunds
denied if account:

• Violated Terms &
  Conditions
• Engaged in fraud
• Shared login credentials
• Misused platform
• Posted prohibited content

8.3 Legal Hold

• Refunds delayed if legal
  dispute
• Refund withheld pending
  legal resolution
• You notified of hold
• Hold removed when resolved

9. SPECIAL COURSE TYPES

9.1 Live Courses

Live/Instructor-Led
Courses:

• 7-day refund window
• If course hasn’t started:
  Full refund
• If course started:
  Case-by-case
• Missing live sessions: May
  reduce eligibility

9.2 One-on-One Sessions

Personal/Coaching
Courses:

• Refund only if session not
  scheduled
• If scheduled: Cancellation
  fee may apply
• If completed: Not refundable
• Different refund terms may
  apply

9.3 Bootcamp Programs

Intensive
Programs:

• 14-day refund window (longer
  than standard)
• Program must not have
  started
• Early withdrawal: Reduced
  refund
• Specific terms in course
  description

9.4 Exam Prep Courses

Certification
Exam Prep:

• 30-day standard refund
  applies
• If exam taken: Not refundable
• Failed exam: No Refund
• Exam materials: May not be
  refundable

10. GIFTED COURSES

10.1 Refund for Gifts

If you
purchased for someone else:

• Gift recipient can request
  refund
• Recipient has 7 days from
  first access
• Original purchaser may
  request refund
• Refund issued to original
  payment method

10.2 Gift Credits

Unused
gift credits:

• Credits refundable if unused
• Credits expire after 1 year
• Refund issued to original
  purchaser

11. INTERNATIONAL REFUNDS

11.1 Currency Conversion

International
refunds:

• Refunded in original
  currency
• Currency conversion at
  current rates
• Bank fees your
  responsibility
• Refund processed by payment
  method

11.2 International Students

• Same refund policy applies
• Processing time may be
  longer
• Different banking systems:
  10-20 business days
• International fees: Your
  responsibility

12. ISSUES AND DISPUTES

12.1 Refund Denied

If refund
is denied:

• We explain reason
• You may appeal with 7 days
• Submit additional
  information
• Final decision within 7 days
  of appeal

12.2 Appeal Process

To appeal
refund denial:

1. Email:
   refunds@ailadderacademy.com
2. Subject: “Refund Appeal
   – [Your Name]”
3. Explain circumstances
4. Provide additional
   information
5. Review within 7 business
   days

12.3 Escalation

Unresolved
disputes:

• Contact our support team
• Provide all correspondence
• We will review case
• Director will make final
  determination

13. PLATFORM ISSUES AND ALTERNATIVES

13.1 If You Experience Problems

Technical
issues:

• Contact support:
  support@ailadderacademy.com
• Describe issue specifically
• We’ll troubleshoot
• If unresolved: Refund
  available

13.2 Alternative Solutions

Before
requesting refund, consider:

• Pause course, resume later
• Take different course
  instead
• Additional instructor
  support
• Slow down course pace
• Extended access (if available)

We want
you to succeed. Try these options first.